Those who argue that Lyft is too friendly point to the company's focus on customer service and driver satisfaction. Lyft drivers are known for being more polite and chatty than Uber drivers, and the company has a higher driver rating system in place. Some critics argue that this focus on friendliness comes at the expense of efficiency and profitability. Additionally, some riders prefer the more professional and business-like approach of Uber.
Supporters of Lyft's approach argue that friendliness is a key differentiator for the company, and that it helps to create a more positive experience for both riders and drivers. They also contend that a focus on customer service and driver satisfaction can ultimately lead to better efficiency and profitability, as happy drivers and riders are more likely to use the service regularly.
In summary, whether Lyft is too friendly to battle Uber is a matter of opinion and depends on individual preferences and priorities. Lyft's focus on customer service and driver satisfaction is a strength for some riders and drivers, but may put the company at a disadvantage compared to Uber in terms of efficiency and profitability.
